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Corporate Account Manager
- Remote
- Sales/Business Development
Job description
S-PRO, a top-tier Digital Innovation and Software Engineering company, is seeking an Account Manager. We specialise in providing cutting-edge services for fast-growing businesses and enterprises, with a strong focus on Finance, Renewable Energy and Healthcare domains and expertise in AI, Blockchain and Data Science. Our team of over 200 dedicated professionals works tirelessly across our global offices to develop innovative digital solutions that drive sustainable business value and increase our client’s competitiveness in a dynamic digital landscape.
We are looking for an experienced Account Manager to join our team!
Position Overview:
The Corporate Account Manager is responsible for fostering and managing relationships with high-value enterprise clients, particularly in the financial sector. This role demands a deep understanding of IT services and the financial industry’s regulatory landscape, aligning solutions with clients’ strategic goals. The ideal candidate will not only ensure exceptional service delivery but also identify and cultivate new business opportunities, driving growth within the existing client base.
Job requirements
Qualifications and Experience:
- Bachelor’s degree in business, IT, finance, or a related field. An MBA would be an advantage.
- 5+ years of experience working with corporate clients, especially in IT services and the financial industry.
- Proficiency with CRM systems such as Salesforce.
- Fluency in English (additional language skills would be an advantage).
Desired Qualities:
- Results-oriented with a strong focus on client satisfaction and long-term relationship building.
- Proactive and flexible, able to adapt to changing client needs and a dynamic work environment.
- Strong problem-solving skills, able to work under pressure and resolve complex issues efficiently.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for enterprise-level corporate clients in the financial sector.
- Build and nurture long-term relationships with key stakeholders and decision-makers ensuring alignment with clients’ strategic goals .
- Ensure client satisfaction through proactive communication, prompt: resolution of issues, and delivering consistent, high-quality service..
- Oversee the preparation, review, and dispatch of accurate invoices in line with contractual terms.
- Manage payment terms, address billing disputes, and. and handle accounts receivable.
- Monitor and control project budgets, ensuring financial efficiency, and profitability.
- Ensure adherence to all contractual obligations proactively addressing any compliance issues.
- Negotiate adjustments to contracts as needed to align with changing t client needs and business conditions.
- Maintain a high standard of service quality, continuously monitoring and improving client satisfaction.
- Identify and develop new business opportunities within existing accounts to drive revenue growth.
- Develop personalized strategies to enhance client’s engagement while working closely , with internal teams ontailored solutions.
- Conduct market research and gather clients feedback to improve services and develop new offerings.
- Oversee the timely delivery of IT services to enterprise clients, ensuring that clients expectations are met or exceed.
- Coordinate with internal teams, acting as a primary liaison between clients and technical teams to resolve issues and deliver project on time successful project execution.
- Ensure clear communication of commercial and technical obligations to both clients and internal stakeholders
- Gather and analyze client data (revenue, industry, needs) to understand their requirements and identify opportunities for further development.
- Identify key stakeholders (Product Owner, CTO, CFO) and tailor communication strategies for each level.
- Regularly report on account performance analyzing key performance indicators (KPIs) to measure success and identify areas for improvement t.
- Meet and exceed sales, revenue, and client retention goals, ensuring sustainable business growth.
What we offer:
— Long team focus: we create an environment of transparent communication, and minimal bureaucracy, which leads to long-term relationships;
— Development of niche expertise: we are working in several niches, such as FinTech, Healthcare, and Energy. Therefore, our employees can develop their own expertise in these domains.
— Continuous learning: we create employee development plans / personal roadmaps /quick promotion processes;
— Internal career development: 80% of our current executives were promoted to those positions within S-PRO. We encourage initiative. If a person wants to set new challenges and grow, we will definitely support them.
Benefits and perks:
— Flexible schedule: you can start the workday at any time from 8 to 11 in the morning;
— Remote work model: decide where you want to work: from your cozy home, or anywhere else;
— Medical insurance: all our employees who have passed the probationary period are now registered in our health insurance program;
— Paid vacations: we need to ensure that our employees regularly take vacations and don’t overwork.
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How We Hire
Our hiring process is thorough to ensure that we make the right decision and to help you decide if we're the right fit for you.
Getting to know you
It is the first chat. Let your recruiter learn about you and your story to check a potential fit for S-PRO. This is also a chance for you to ask first questions about the role and company.
Manager’s interview
In this meeting, your future Lead takes a deeper dive into your experience and what you could bring to the team. You can expect questions on how knowledgeable you are in the business or technology. As well as some questions about your expertise.
Final chat and offer
You made it to the very last stage! Here we already strive to cooperate with you and believe in your growth and sky-crossing potential. We are hoping that during the previous stages you were able to know us better and willing to join the team.
