Delivery Manager

We are looking for an experienced Delivery Manager to oversee the successful delivery of projects, ensuring client satisfaction, effective resource management, and the smooth execution of development processes. This role is essential to maintaining cross-departmental coordination and providing high-quality service delivery.

Key Requirements:

• Advanced English level (German language will be a plus)
• Proven experience in delivery management or a similar role.
• Strong understanding of project management methodologies.
• Experience working with cross-functional teams.
• Excellent communication and problem-solving skills.
• Ability to manage financials and revenue forecasting.
• Experience in managing client relationships and expectations.
• Leadership skills with the ability to manage and mentor teams.

Personal Qualities:

• Strong decision-making and consensus-building abilities.
• A systematic and proactive approach to problem-solving.
• Adaptability and empathy in handling team and client issues.
• High level of responsibility and self-management.

Key performance indicators for the Delivery Manager role:

• NPS (Net Promoter Score)

• Project Portfolio Delivery Margin

• eNPS (Employee Net Promoter Score)

Key Responsibilities:

• Pre-sales Support:
  • Participate in client workshops and project scoping.
  • Validate commercial proposals and resource planning.
  • Supervise ongoing projects during pre-sale activities.
• Financial Oversight:
  • Control P&L on a weekly, monthly, and quarterly basis.
  • Monitor potential deviations and react accordingly.
  • Manage revenue projections and quarterly planning (revenue, delivery margin, appraisals, upsales).
• Client Management:
  • Oversee invoicing, debt collection, and contract updates.
  • Lead delivery status updates and gather client feedback (NPS).
  • Develop upsell plans and identify new service opportunities.
• Team Leadership:
  • Conduct regular 1-on-1 meetings with project managers and work on their professional development plans
  • Collaborate with internal teams (developers, QA, designers) to ensure effective project execution.
  • Handle team conflicts and provide problem resolution.
• Project Management (collaboration with PMs):
  • Ensure smooth project delivery through regular audits and daily status validation.
  • Plan and allocate resources to optimize team workload.
  • Identify potential risks and develop mitigation plans.
• Reporting and Governance:
  • Verify resource plans, monitor budgets, and approve overtime.
  • Ensure the accuracy of vendor and internal reports.
• Process Optimization:
  • Implement best practices to enhance project efficiency.
  • Continuously improve methodologies (Agile, Scrum, Kanban, etc.).

What we offer:

• Long team focus: we create an environment of transparent communication, and minimal bureaucracy, which leads to long-term relationships;
• Development of niche expertise: we are working in several niches, such as FinTech, healthcare, and logistics. Therefore, our employees can develop their own expertise in these domains.
• Continuous learning: we create employee development plans / personal roadmaps /quick promotion processes;
• Internal career development: 80% of our current executives were promoted to those positions within S-PRO. We encourage initiative. If a person wants to set new challenges and grow, we will definitely support them.
  
  Benefits and perks:
• Flexible schedule.
• Remote work model.
• Medical insurance.
• Paid vacations.